Troubleshooting Tips

Following are the troubleshooting tips for Intune:

• Intune log file location is C:\ProgramData\Microsoft\IntuneManagementExtension\Logs. For detailed debugging check IntuneManagementExtension.log. Search for package name / Application ID.

• Use %WinDir%\CCM\CMTrace.exe tool to read Intune logs.

• Installation status of SPS package logged at C:\windows\SecuniaPackage.log

• If install fails most time the reason is, the file in use by other application. In such cases, restart the machine. Some other common reasons are listed** here**.

• Debugging for PowerShell script not running, refer** https://docs.microsoft.com/en-us/mem/intune/apps/intune-management-extension#issue-powershell-scripts-do-not-run​**

• Check whether the service Microsoft Intune Management Extension is running in endpoint.

• Intune Management extension polls for packages for every hour. We can do force polling by restarting the Microsoft Intune Management Extension service.

• Once the package gets installed, it takes at least five minutes to reflect in Apps section of Intune interface. Sort by Date created to list recently published packages.